Growcare Clinical Services Refund & Cancellation Policy

1. All payment will be in advance

2. Refund is applicable on applied slab rate.

• a. In case of refund amount will be deducted for previously applicable slab-
• b. For ex :-

Slab 0

Amount paid by customer INR1000, discount given 0% Consumed package will be charged at Slab 0 offer

Slab 1

Amount paid by customer INR1000, discount given 10% Consumed package will be charged at Slab 1 offer

Slab 2

Amount paid by customer INR1000, discount given 20% Consumed package will be charged at Slab 2 offer

Slab 3

Amount paid by customer INR1000, discount given 30% Consumed package will be charged at Slab 3 offer

Slab 4

Amount paid by customer INR1000, discount given 40% Consumed package will be charged at Slab 4 offer

Customers & Company can cancel the package with a 24 hours Pre-intimation to our customer support centre or by dropping an e-mail at info@growcare.in and claim the refund as per terms agreed with company .*

*Terms & conditions apply. Company reserves all rights to accept or reject any claim.

Growcare Pharmacy Products Replacement Policy

Growcare assures to deliver right product every time and hope that all customers are happy with products they bought from growcare pharmacy, in case any customer is not entirely satisfied with Product and willing to replace the same (as growcare do not provide refund), please find below details of Growcare return policy below:

• Growcare strongly recommend that all items to be checked fully at the time of delivery by customers.
• In general, an item may be eligible for return within the applicable return window except under the following conditions:
• If the products do not match customer order/prescription
• Products are defective or physically damaged.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

All medicine must be returned in full, in their original condition, with box, strip, invoice and packaging intact.

1. Customers are requested to register the return & replacement request within 24 Hrs.

2. Customers are requested to please contact Growcare customer care by calling on customer care number mentioned in the invoice.

3. Once Customer has notified growcare Customer Care team about returning your items, Growcare Representative will investigate complaint with proper evidence (received from customer) growcare can ask for supporting evidence (picture or video).

4. If Customer is eligible for return, then Growcare Representative will make a call to customer and provide instructions about how and where to send or drop off the return items. The options may include shipping by courier, pick up by Growcare delivery agent, or drop off at a designated Growcare pharmacy.

5. Once product received at Growcare pharmacy it will be replaced in 7 – 10 working days.

6. Please note that all product return options are not available in all areas and Growcare Representative will make all efforts to facilitate a convenient option.

7. All the refund request will be processed within 5 - 7 working days of service withdrawal request or cancellation request.